Call Recording and Analytics

Eyrco has been providing call recording technical solutions and services to the Irish Market for over 17 years with our leading brands from Liquid Voice, NICE and Verint. We have invested heavily to become certified partners with our vendors. It is this investment that has allowed us to attract the best team of call recording engineers.

 

Eyrco specialise in work force management (WFM), speech analytics, quality monitoring (QM), voice biometrics and mobile recording solutions. Eyrco has the largest qualified technical team in Ireland with unrivalled expertise in all of these areas. The technology we provide shows how innovation meets the demands of compliance and works together.  Eyrco has the only dedicated call recording support desk in Ireland.

 

With the introduction of regulation from government and the Payment Card Industry Data Security Standard (PCI DSS) companies are more and more being compelled to record and archive customer interactions. As the acknowledged expert in call recording, we have become the largest supplier of mission critical Call Recording technologies to the Irish financial services industry.

 

When you call a financial institution you will be informed that the call may be recorded. Eyrco supply the technology that records the call, links the telephony information to that recording, archives the combined data and secures its storage. We are fully accredited with both major workforce automation and resource management call recording technology specialists.

Our Partner Liquid Voice

Eyrco are a Platinum Partner and the exclusive reseller for Liquid Voice in Ireland.  Platinum Partner Status means that Liquid Voice has recognised our ability to implement and support Liquid Voice’s comprehensive range of customer interaction analysis and improvement solutions to the highest possible standards.

Our Partner NICE

Eyrco are a NICE Gold Business Partner. Through a well-defined collaborative framework, the NICE Business Partner Program aligns and supports both commercial achievement and certification in selling and supporting specific NICE offerings.

Our Partner Verint

Eyrco are a Verint Premier Business Partner. Verint solutions capture and analyse complex, under used information sources, such as voice, video and unstructured text, to help customers make informed and effective business decisions. Verint’s services combined with Eyrco’s know-how provide expert guidance and robust implementations for customers to maximize the value of their Verint investments